The Ox Gold Help Center

Start Here

To dive into all available tutorials and step-by-step guides related to AI Employees, scroll to the bottom of this article and click the “Read More” button. This will take you directly to the full AI Help Docs section inside the Ox Gold Help Center.

What You’ll Learn in the AI Help Docs

The AI Employees section is built to help you create, customize, and manage powerful AI assistants that can automate conversations, calls, onboarding, lead nurture, appointment setting, and more—all from inside Ox Gold.

Here’s what you’ll find inside:

🧠 What Is an AI Employee?

A simple explanation of what AI Employees are and how they can automate key parts of your business operations through voice, SMS, or web chat.

🛠️ Create Your First AI Employee

Step-by-step instructions to launch your first AI bot using guided templates or building from scratch—perfect for beginners.

📂 Using Templates vs. Custom AI Builds

Learn how to choose from industry-ready templates or start with a blank slate to create fully customized AI workflows tailored to your business needs.

🎯 Defining Conversation Goals & Stages

Understand how to set up conversation goals and conversation stages so your AI flows smoothly based on how users respond.

💬 Communication Channels

Explore all the channels your AI Employee can use to engage—phone calls, SMS, live chat, and (coming soon) Facebook Messenger.

🧪 Testing Your AI Employee

Best practices for safely testing your bot using built-in tools like web chat or test calls—before launching anything live to your audience.

🌐 Web Chat Widget Setup

Learn how to embed and configure your AI Employee on your website or landing page through the Web Widget tool.

📚 AI Training Data

Understand the 5 different types of training data you can upload to build your AI’s knowledge base and improve its accuracy over time.

Tips & Troubleshooting

✅ Pro Tip: Start with a template if you're new—then switch to custom once you’re ready to fine-tune. ⚠️ Watch Out: Never launch an AI without testing it thoroughly using the built-in Edit & Test features.

What to Do Next

After reviewing the AI Help Docs:

• Go to AI Employees in the left-hand menu and start building your first bot.
• Add training data and set up your communication channels.
• Return to the Help Docs anytime for advanced features and updates.

▶️ Scroll to the bottom of this article and click the “Read More” button to access the full AI Help Docs and start building smarter automations today.