The Ox Gold Help Center

Start Here

To learn how to fully use the messaging tools inside your Ox Gold Inbox, scroll to the bottom of this article and click the “Read More” button. This will take you directly to the Inbox Help Docs, where you’ll find detailed guides on managing conversations, sending messages, filtering replies, and automating responses.

What You’ll Learn in the Inbox Help Docs

The Inbox is where all your communication happens—email, SMS, and chat—all in one place. Whether you’re replying to leads, organizing messages, or sending bulk communications, this section helps you manage it all with ease.

Here’s what you’ll find inside:

📤 Send a Broadcast Message from the Inbox

Learn how to send messages to multiple recipients right from your Inbox. Use merge fields to personalize each message, and watch your message box expand automatically as you type.

💬 Create and Use Canned Responses

Save time with pre-written replies you can insert instantly using the / key. You’ll also learn how to create, edit, and manage these canned responses from your inbox settings.

🔁 Forward Emails to Your Inbox

Forward emails from external accounts (like Gmail, SendGrid, Mailgun, or AWS SES) into Ox Gold using your unique forwarding address. Ideal for bringing all messages under one roof.

🧠 What Are Smart Buckets?

Think of them as Smart Lists for messages—organize contacts and conversations into buckets based on filters, tags, or behaviors.

🧹 Filter the Conversation Stream

Learn how to quickly narrow down what shows up in your Inbox by type—forms, SMS, email, notes, etc.—using the Conversation Filter.

📥 Create an Inbox

Need a dedicated Inbox for a certain team or channel? Learn how to set up a new inbox from scratch, including connecting to providers like Twilio, Mailgun, or SendGrid (after integration).

Tips & Troubleshooting

✅ Pro Tip: Use Smart Buckets to auto-organize responses by topic or campaign—this makes follow-ups faster and easier to manage.

⚠️ Watch Out: If your messages aren’t coming through, check that your external email or SMS provider is correctly connected in Settings → Integrations.

What to Do Next

After reviewing the Inbox Help Docs:

• Head to Inbox in the left-hand menu and explore the current conversation stream.
• Set up your Canned Responses and Smart Buckets to streamline your replies.
• If needed, forward your external emails into Ox Gold so everything stays centralized.

▶️ Scroll to the bottom of this article and click the “Read More” button to go directly to the full Inbox Help Docs and take control of your communications today.