Need help with something specific? Scroll to the bottom of this article and click the “Read More” button to send a direct message to our support team. Whether you have a question about setup, need assistance with a tool, or just want to clarify next steps, our team is here to help.
The Direct Message option gives you a fast, easy way to contact us without leaving the platform. This isn’t a chatbot—it’s your direct line to a real person on the Ox Gold team.
Here’s what you can use it for:
Can’t figure out a feature or unsure where to start? Send your question directly and we’ll point you in the right direction.
Let us know where you’re stuck, and we’ll help you find the feature, doc, or video demo you need—fast.
If something isn’t working right, message us directly so we can look into it. The more details you give, the faster we can resolve it.
Have an idea to improve the platform? Use your message to share feedback directly with our development and support teams.
Need help with billing, account access, or user permissions? Direct messages are secure and only visible to our support team.
âś… Pro Tip: Include links, tool names, or screenshots (if prompted) to help us understand your issue faster and give you the most accurate help.
⚠️ Watch Out: Replies typically arrive within a few business hours. Make sure your email and in-app notifications are enabled so you don’t miss our response.
After you send your message:
▶️ Scroll to the bottom of this article and click the “Read More” button to send us a direct message now. We’re here to help every step of the way.