How to View the Refund Policy in Ox Gold đź’° Clarity. Fairness. Peace of mind.
At Ox Gold, we believe in building trust with every member. That’s why we’ve created a Refund Policy that’s clear, fair, and easy to access. 🧾 Whether you’re reviewing terms before upgrading or need clarification on billing, this section explains how refunds are handled inside the platform.
Taking a few minutes to understand the policy ensures you know what to expect and helps maintain a positive business relationship.
2. Where to Find It
Once you're logged in to your Ox Gold platform:
- Click your profile picture in the top-right corner of the screen.
- From the dropdown menu, scroll to the bottom and click Ox Gold Legal.
- On the Legal and Policies page, locate the section titled Refund Policy.
This section outlines our approach to refunds and billing disputes, written to protect both the member and the business.
3. Step-by-Step Instructions
- Click Your Profile Picture
At the top-right of your Ox Gold dashboard, click your profile icon.
- Open the Ox Gold Legal Section
Scroll to the bottom of the dropdown and click Ox Gold Legal.
- Find the Refund Policy
On the Legal and Policies page, scroll to the Refund Policy section.
- Click "Read More"
At the end of the section preview, click the Read More button to view the full policy.
4. Tips & Troubleshooting
âś… Pro Tip:
If you’re ever unsure about a charge or need help with billing, read the Refund Policy before reaching out—it often answers common questions about timelines and eligibility.
⚠️ Watch Out:
The refund policy may vary based on the services used. Make sure to read the entire policy (clicking Read More) to see all terms before making a request.
5. What to Do Next
After reviewing the Refund Policy:
- 🔍 Take a look at your My Account section (via Settings) to check your subscription and billing status.
- 📬 Still have questions? Use the Support Chat at the bottom-right of your screen to connect with our Client Success Specialist, Jordan.
- đź“„ Consider reviewing other important legal documents like the Terms of Service and Privacy Policy to fully understand your rights and obligations.
đź’ˇ Remember: You can click Read More at the bottom of the refund section to open the full document anytime.