The Ox Gold Help Center

Need help while working inside the system?

Ox Gold offers live chat support directly from your dashboard, giving you real-time assistance whenever you run into questions or need guidance.

Where to Find Live Chat Support

• Scroll to the bottom of your dashboard.
• Click the Support Chat button.

This will open a chat window where you can speak directly with Jordan, our Client Success Specialist.

How Jordan Can Help

✔ Walk you through onboarding steps

✔ Answer questions about features and where to find them

✔ Help troubleshoot common issues

✔ Escalate more complex problems to the support team when necessary

Why Use the Support Chat

• Get answers instantly without leaving your workspace
• Ideal for quick questions or clarifying setup steps
• Support is just one click away—no need to open a ticket right away

Next Steps

✅ Click the Support Chat button at the bottom of your dashboard

✅ Ask your question or describe the issue

✅ Follow the guidance provided or wait for a follow-up if needed